Help Center
One knowledge base design for two brands: the help centers where GemPages and EcomSolid customers find answers.
- Role
- UI/UX Designer
- Company
- GemPages & EcomSolid
- Year
- 2020
- Tools
- UI Design Wireframing Iconography
A help center is where customers go when they’re stuck, so it has to answer the question fast and then teach them something on the way out. I worked on one knowledge-base design shared by two Shopify products, GemPages and EcomSolid, with each brand keeping its own colors and typeface.
The articles came first: we researched what makes a good help article and wireframed the pages in Balsamiq, with notes for developers and content writers, before moving to the UI.
